November 29, 2022



Whatsapp chat banking: Connecting FirstBank’s clients with family members

First Financial institution of Nigeria Restricted launched WhatsApp Banking Channels 4 years in the past to allow its clients be in contact with household and the financial institution at any time of the day. AMAKA IFEAKANDU appears to be like at the advantages, its influence on the shoppers and the trade generally.

First Financial institution of Nigeria Restricted, Nigeria’s main monetary inclusion financial institution, launched WhatsApp banking channel, FirstBank Chat Banking to allow its clients who’re on the messaging platform to remain linked with buddy and family members. With the FirstBank WhatsApp, clients can keep first not simply in chat banking but additionally protecting in contact with the financial institution anytime and anyplace.

The WhatsApp banking channel operates  along with the financial institution’s present channels which embrace Unstructured Supplementary Service Information (USSD), Web Banking, and Cellular Financial institution.

The product which was launched in partnership with Clickatell promotes Monetary Inclusion in Nigeria, unlocking the chance for thousands and thousands of latest shoppers to expertise an improved approach to provoke day-to-day safe banking actions and digital product purchases from inside the chat utility.

This functionality allows FirstBank’s clients to handle their banking wants inside their WhatsApp chat with the identical effectivity as USSD. 

Prospects can add First Financial institution’s printed WhatsApp cellphone quantity or direct hyperlink entry to the First Financial institution’s “Verified” profile to start a safe Chat Banking session.


Banking with FirstBank on Whatsapp is safe, dependable and handy as clients can generate WhatsApp banking PIN and all transaction authentications carried out utilizing a protected hyperlink which ensures the safety of 1’s banking particulars. Throughout on- boarding, clients have to arrange a WhatsApp chat banking pin to securely verify your transactions.

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WhatsApp unlocks a possibility for manufacturers to supply their clients a extra private, intuitive, and environment friendly approach to have interaction with them on chat.


The FirstBank Whatsapp banking has various features starting from onboarding, examine stability, ship cash, pay payments, Airtime buy to information buy. It’s going to use to generate buyer mini assertion

Why clients can’t onboard chat banking

First Financial institution has   a couple of causes clients could not be capable of onboard to WhatsApp chat banking.  The explanations embrace a scenario the place the cardboard linked to the account has expired, clients offering an account that’s not permitted on Whatsapp chat banking, not having an lively web connection or a scenario the place the WhatsApp profile – the cellphone quantity the shopper is utilizing just isn’t the identical quantity on which the shoppers obtain SMS notifications

The way to get New WhatsApp Chat Banking PIN

Instantly a buyer forgot his/her chat banking PIN, there isn’t a want so that you can go to the banking corridor. The  first step to take is so that you can merely reset your PIN by deciding on the ‘Settings’ choice then choose ‘Reset PIN’. You’ll want your debit card linked to your account to reset your PIN

FirstBank’s view

Talking on the launch of the merchandise, the financial institution’s Managing Director, Dr Adesola Adeduntan, mentioned as a number one banking companies supplier, FirstBank is decided to supply passable monetary companies to clients by devising methods of successfully assembly their wants.

He mentioned “since we have now 12.5 million clients with 20 billion price of transactions month-to-month, it has turn out to be crucial for us to create new know-how improvements to fulfill their wants.

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“Our FirstMobile app, Firstonline, FirstMonie and USSD banking are a number of the channels we have now put in place to make this occur. “FirstBank Chat Banking on WhatsApp is our newest addition. We have now gone dwell with this product, and we’re happy to formally introduce this product to our media companions in the present day.’’

Additionally, the financial institution’s Group Head  eBusiness, Chuma Ezirim, mentioned “the WhatsApp channel is essentially the most safe in Nigeria because it offers extra safety outdoors the tip to finish encryption that the Fb messenger offers.”

He mentioned the “Prospects’ expectations are continually altering and it’s our obligation as a customer-focused financial institution to make sure that our clients are supplied with the means to provoke or perform banking companies by any channel they want.

“We’re continually searching for new methods and alternatives to fulfill clients at their most well-liked contact factors and we perceive our clients are actively engaged on WhatsApp.”

On the authentication course of, the top of FirstBank’s Digital Lab, Lola Ekugo, mentioned: “For us, safety is essential. We have now numerous clients and we can not afford to compromise on that.

“Other than the WhatsApp finish to finish encryption, there’s an authentication by way of a safe browser hosted by FirstBank for on-boarding the place you’ll be required to reply questions, put in your pin, digits out of your debit card and in addition required to create a pin.”

The financial institution has additionally began agent banking to focus on the unbanked, particularly these in rural areas with 744 agent places throughout Nigeria.

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In all, FirstBank assured clients  that banking with them by way of Whatsapp Chat Banking is completely secured, dependable and handy. FirstBank chat banking is fast, Sensible and quick