February 3, 2023



FCMB celebrates glad clients, peerless service

By guaranteeing the suitable mix of expertise and other people, First Metropolis Monument Financial institution Restricted (FCMB) is creating a sense of happiness and satisfaction for its clients throughout all service touchpoints because the world celebrates 2022 Buyer Service Week themed, Rejoice Service.

Between January and August 2022, about 95% of shoppers that reached out to the Financial institution obtained immediate consideration, with most of their points immediately resolved, accounting for a beneficial Internet Promoter Rating (NPS) of 55%.

Managing Director of the Financial institution, Mrs Yemisi Edun, mentioned, “deftly combining tech with the human contact has helped us achieve belief by way of glorious service expertise and extraordinary buyer journeys. Our clients present constructive suggestions and are pleased with each interplay. So, we rejoice our clients and individuals who serve and help them throughout this yr’s Buyer Service Week from third to seventh October”

Senior Vice President and Divisional Head, Company Companies & Service Administration, FCMB, Ms Felicia Obozuwa, mentioned, “We have now lined up fun-filled actions to rejoice and reward clients and workers throughout this yr’s Buyer Service Week. For patrons, we are going to introduce a transaction-free day on the wave-making FCMB Cellular App, give film tickets and airtime and run a scavenger hunt on the FCMB Flexx zone, the place winners will obtain thrilling items.”

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